Frequently Asked Questions (FAQs)

 

Project Turnaround

​

Q: What is the turnaround time for a project?
A: Small projects: 3-5 business days.
Large projects: 7-10 business days.

​

Appointments

​

Q: Is there a fee for making an appointment?
A: No appointment is needed for drop-off and pick-up. For design consultations, there is a $150.00 fee for 30 minutes.

 

Rush Projects

 

Q: Is there a fee for rush projects?
A: Yes, rush project fees range from $25.00 to $100.00, depending on the project.

 

Minimum Order

​

Q: What is the minimum order quantity?
A: There is no minimum order quantity.

​

Quotes

​

Q: Can you provide a quote over the phone?
A: We are unable to provide quotes over the phone.

Q: What information is required for a quote?
A: For a quote, please email us with the following details:

• Type of service

• Material type

• Thickness

• Size

• Quantity

• Finish

• Deadline

• Any other relevant information

 

Weekend Operations

​

Q: Are you open on weekends?
A: We are closed on weekends but respond to emails on Saturdays.

​

Drawing Services

​

Q: Does Arvin Design provide drawing services?
A: Yes, we provide both 2D and 3D drawings.

​

Payment Options

​

Q: What are the payment options?
A: We accept credit cards ( + Transaction fee), eTransfer, and PayPal ( + Transaction fee).

​

Minimum Fee

​

Q: Is there a minimum fee?
A: Yes, our minimum fee is $100.00, although there are exceptions.

​

Small Projects

​

Q: Do you accept small projects?
A: Yes, we accept small projects.

​

On-the-Spot Projects

​

Q: Can you complete a project on the spot?
A: Unfortunately, we cannot complete any project on the spot.

​

Design Projects

​

Q: What information do you need for design projects?
A: To initiate a design project, please email us with:

• Project details

• Budget

• Any other relevant information

• ​

Shipping to the USA

​

Q: How much does it cost to ship to the USA?
A: Shipping to the USA is free. (Standard)

​

USA Tax

​

Q: How much tax must USA clients pay?
A: We will cover the tax to offset the customs fees.